Terms & Conditions

Crickslab provides cricket technology products and services for players, fans, teams, clubs, academies, leagues, associations, cricket boards, broadcasters, venues, officials, sponsors, and partners.

By accessing or using Crickslab, creating an account, purchasing a service, scoring a match, managing a league, booking a ground, buying a ticket, or using a white-label Crickslab deployment, you agree to these Terms.

If you use Crickslab on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization. If you do not agree with these Terms, you should not use Crickslab.

You may need an account to access certain Crickslab features. You are responsible for keeping your login credentials secure and for all activity under your account.

Account information must be accurate and kept up to date. Crickslab may suspend or restrict accounts where we reasonably believe there is misuse, security risk, unpaid charges, unlawful activity, or breach of these Terms.

Organizations are responsible for managing access for their staff, scorers, admins, officials, coaches, broadcasters, and other users.

You may use Crickslab only for lawful cricket, sports management, ticketing, broadcasting, club, academy, fan engagement, or related business purposes.

You must not misuse the Platform, attempt unauthorized access, interfere with service operations, scrape data without permission, reverse engineer the Platform, upload harmful code, or use Crickslab in a way that damages other users or Crickslab.

You must ensure that any content you upload or publish is accurate, lawful, and does not infringe third-party rights. You must not use Crickslab to publish abusive, defamatory, discriminatory, fraudulent, obscene, misleading, or unlawful content.

Crickslab is designed to publish cricket-related information including fixtures, squads, player profiles, scorecards, statistics, commentary, images, videos, match clips, tickets, venue details, and league information.

Some cricket data is intended to be public by nature. This may include team names, player names, scorecards, match results, rankings, leaderboards, milestones, and public profiles.

Customers and administrators are responsible for ensuring they have the right to upload and publish team, player, official, sponsor, venue, and event data. Crickslab may correct, remove, restrict, or hide content that appears inaccurate, unlawful, harmful, or inconsistent with platform standards.

Paid Services may be billed monthly, yearly, per match, per event, per league, per deployment, per user, per module, or under a custom agreement.

Crickslab may issue invoices in advance or according to the agreed commercial terms. The Customer must pay all charges within the payment period stated on the invoice or checkout page.

Crickslab may accept payments by card, bank transfer, online payment gateway, wallet, direct debit, cheque, or other approved methods. If payment is overdue, Crickslab may suspend access, remove discounts, charge late fees where permitted, restrict paid features, or terminate services after reasonable notice.

For enterprise, board, white-label, or custom services, the signed proposal, order form, statement of work, invoice, or master agreement will prevail where it conflicts with these standard Terms.

Refund eligibility depends on the purchased service, usage, event status, payment method, and applicable agreement.

Digital subscriptions, livestream packages, scoring packages, white-label deployments, custom work, configuration, and professional services may be non-refundable once activated or delivered.

Ticket refunds are subject to the event organizer rules, venue rules, payment provider rules, applicable law, and the specific refund policy published for the event.

Crickslab may deduct payment gateway charges, taxes, administrative costs, or consumed services from refunds where permitted. Cancellation of a subscription may stop future billing but does not automatically refund past charges.

Crickslab may provide ticketing software, checkout, QR or barcode ticketing, seating plans, gate scanning, offline check-in, box-office tools, sponsor allocations, and event dashboards.

The event organizer is responsible for event delivery, venue arrangements, security, seating, cancellation decisions, pricing, taxes, access rules, and customer service unless otherwise agreed in writing.

Users must not duplicate, resell, tamper with, or misuse tickets unless authorized by the event organizer. Entry may be refused by the organizer or venue where a ticket is invalid, duplicated, refunded, cancelled, misused, or does not comply with event rules.

Crickslab may provide livestream graphics, overlays, event controller tools, match automation, scoring integrations, themes, sponsor placements, and related broadcast features.

Customers are responsible for broadcast rights, music rights, video rights, sponsor approvals, social media permissions, camera feeds, stream destinations, and compliance with platform rules.

Crickslab does not guarantee uninterrupted livestreaming where interruption is caused by internet failure, third-party platforms, device limitations, wrong setup, power failure, user error, or external systems.

Crickslab owns or licenses all rights in the Platform, including software, code, workflows, databases, architecture, product designs, dashboards, APIs, scoring logic, graphics engine, templates, documentation, trademarks, and know-how.

Nothing in these Terms transfers Crickslab intellectual property to any user or customer. Customers retain ownership of their own logos, brand assets, uploaded content, and organization-specific data, subject to the license needed for Crickslab to operate and display the services.

For white-label graphics or custom creative deliverables, ownership of final approved design assets may transfer to the Customer only if expressly stated in a signed agreement and after full payment. This does not include Crickslab code, source files, automation logic, software, platform functionality, or reusable components unless expressly agreed in writing.

You must not copy, reproduce, modify, resell, distribute, or create derivative works from Crickslab software or proprietary materials without written permission.

Customers may not resell Crickslab services, create paid sub-licenses, white-label the Platform for third parties, or commercially exploit Crickslab services as a reseller unless they have a written reseller, partner, distribution, or joint venture agreement with Crickslab.

Crickslab may suspend or terminate accounts being used for unauthorized resale or unauthorized commercial distribution. Approved resellers and partners must follow Crickslab brand, pricing, service, support, data protection, and customer handling rules agreed in writing.

Crickslab aims to provide reliable services but does not guarantee that all services will be uninterrupted, error-free, or available at all times.

Maintenance, upgrades, security updates, third-party outages, payment gateway issues, hosting failures, app store changes, user device issues, or force majeure events may affect availability.

Crickslab may improve, modify, replace, suspend, or discontinue features from time to time, especially where required for security, product quality, compliance, or business reasons.

Crickslab may maintain backups for operational, security, continuity, and compliance purposes.

If an account remains unpaid, inactive, terminated, or in breach for an extended period, Crickslab may restrict access or delete account data after reasonable notice, unless applicable law or contract requires otherwise.

Deletion from active systems may not immediately remove data from backups, logs, analytics, or legally retained records.

To the maximum extent permitted by law, Crickslab will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profits, loss of revenue, loss of goodwill, loss of data, loss of broadcast opportunity, event loss, or business interruption.

Crickslab is not responsible for inaccurate data entered by users, scorers, admins, customers, teams, officials, organizers, or third-party systems. Crickslab is also not responsible for third-party services such as payment gateways, cloud providers, analytics tools, social media platforms, SMS or email providers, streaming platforms, or app stores.

Where liability cannot be excluded, Crickslab liability will be limited to the amount paid by the Customer for the affected service during the period giving rise to the claim, unless a signed agreement states otherwise.

You may stop using Crickslab at any time. Crickslab may suspend or terminate access if you breach these Terms, fail to pay, misuse the Platform, create security risk, violate law, infringe rights, or harm other users or Crickslab.

Termination does not remove payment obligations, confidentiality obligations, intellectual property protections, data retention rights, or limitations of liability that should reasonably survive termination.

This website and platform are owned and operated by Crickslab. Principal business address: 12A-04, Damac Smart Heights, TECOM, Dubai, United Arab Emirates.

Users may contact Crickslab through the contact form, support channels, phone number, or email address published on Crickslab from time to time.