Frequently Asked Questions

Crickslab is a digital cricket infrastructure platform that centralizes the operational, analytical, and commercial layers of cricket organizations. It serves national boards, associations, leagues, clubs, schools, universities, academies, broadcasters, and venues through 11 integrated modules including live scoring, tournament management, broadcasting workflows, player analytics, academy management, ground booking, ticket sales, and social media automation.

Crickslab is used by cricket boards, regional associations, league organizers, club administrators, academy coaches, broadcasters, venue managers, players, and fans. Partners include the Pakistan Cricket Board, Bangladesh Cricket Board, Kuwait Cricket Club, Qatar Cricket Association, Italian Cricket Federation, Pakistan Blind Cricket Council, Lahore Qalandars, Dialog in Sri Lanka, and T Sports in Bangladesh. The platform operates across 14 countries with more than 500 active organizations.

No. Live scoring is one strong part of Crickslab, but the platform also supports league operations, match central websites, ticketing, livestream graphics, ground booking, academy management, club management, reporting, notifications, and fan engagement.

Crickslab provides 11 operational modules: Live Scoring and Match Insights, League and Tournament Management, Club and Educational Institution Management, Association and Club White-Label Platform, Live Streaming and Graphics Integration, Academy Management, Ground Booking System, Player Profiling and Advanced Insights, Social Media Automation, Ticket Booking System, and Turnkey Solution. Organizations can adopt the modules relevant to their operations.

Organizations start with a scoping conversation covering competition structure, the modules required, and whether a white-label deployment under their own brand and domain is in scope. Association and board deployments are quoted rather than listed. Club and academy plans are published on the Crickslab pricing page.

Crickslab can capture toss, squads, ball-by-ball score, wickets, extras, commentary, wagon wheel, pitch map, shot type, fielding events, milestones, player performance, innings progress, match result, leaderboards, and advanced insights depending on the scoring setup.

Yes. Crickslab can support different match formats and custom rules, including scoring variations, points configurations, bonus points, innings rules, and competition-specific settings.

Yes. Crickslab can support following favorite teams, players, leagues, and matches, with notifications and updates where enabled.

Yes. Crickslab supports league setup, teams, groups, rounds, fixtures, match rules, officials, grounds, points tables, leaderboards, match reports, and tournament operations.

Yes. Crickslab can support board and association-level deployments with match central, tournaments, teams, player profiles, officials, grounds, fixtures, scorecards, rankings, livestream, ticketing, and reporting.

Yes. Crickslab can support academy profiles, coaches, batches, attendance, fees, player progress, parent visibility, sessions, and performance tracking, as well as club-level team, player, match, league, payment, and communication management.

Yes. Crickslab can provide white-label match central websites, mobile apps, and branded experiences for cricket boards, associations, clubs, academies, and enterprise customers.

Yes. Crickslab ticketing can include match-wise and day-wise tickets, seating plans, QR or barcode tickets, online sales, box-office sales, gate check-ins, offline mode, sponsor allocations, and dashboards.

Refunds depend on event rules. In many cases, the event organizer controls event cancellation, refund eligibility, seating, venue operations, and entry decisions, while Crickslab provides the technology platform.

Yes. Ground owners and managers can list venues, manage slots, rates, availability, amenities, bookings, and payments where the ground booking module is enabled.

Yes. Crickslab provides livestream graphics, overlays, event controllers, themes, sponsor placements, automation, and scoring-connected broadcast visuals.

Yes. Broadcasters can use Crickslab tools for overlays, live score integration, graphics control, and match presentation depending on their package and permissions.

Payment methods may include online gateways, cards, bank transfer, wallets, direct debit, cheque, or region-specific payment options depending on the customer, country, and module.

Not under standard customer terms. Resale, sublicensing, or commercial distribution requires a written reseller, partner, or joint venture agreement with Crickslab.

No. Subscriptions and service agreements provide access to platform features, not Crickslab source code, software ownership, architecture, or proprietary logic.

Public cricket data may include fixtures, scorecards, team names, player names, profile images, statistics, rankings, results, commentary, videos, and leaderboards where published by users or organizations.

Yes. Users can request corrections through the relevant team, league, club, association, board, or Crickslab support. Some changes may require verification.

Parents or guardians may request correction, restriction, or removal of a child’s data. Crickslab may coordinate with the relevant club, academy, school, league, or association.

Crickslab should not sell personal data as a standard business practice. Data may be shared with service providers, event organizers, customer organizations, and partners where required to operate services.

Users can contact Crickslab through the support, contact form, email, phone, or help channels published on the Crickslab website or relevant white-label deployment.

Users may request account deletion, subject to identity verification, legal retention, payment records, dispute requirements, and public sporting record requirements.